Massanutten Resort

Please research this company before you buy their timeshare! They lied to us, and now they will not answer us!

It does not matter what we try, they will not listen to us. It is frustrating and difficult. We want to see this through and are determined.

They have not heard the last of us. We will not remain silent!

I have tried to reach out to this timeshare to discuss my issues, and it is just the same

song and dance each time. I would really like to see some real movement in addressing

my issues, but until then I want to make sure other people know what it is that I am

going through.

I hope that they can see that what they are doing to me is not ok. All I

want at this point is to get out of it completely.

There has once again been no response from this company! Not even from the Better Business

Bureau where I left my last review.

Does no one care that this company will lie to you, take your

money, and run as fast a they can?

This is beyond me, and I do not understand what it is that I need

to do to get myself out of this situation. I really need this timeshare to own up to this situation and

HELP ME!

We are current owners of this company, but we definitely do not want to be. That said, the resort seems to not care about our very valid reasons for such and still refuse to take any responsibility here. We are still hoping to see a different outcome and we will keep trying to get through to them, but just be aware before signing up that this is not an easy road if you find yourself unhappy with the things that they pressure you into believing.

Well we thought there was going to be some snow to go skiing but we was wrong .. we will wait til end of Jan.

And hopefully that will be the right time. See you guys at the end of Jan.

The contracts was incorrect. When I wanted to cancel, nobody returned my phone calls (multiple phone calls).

When I sent certified mail with return receipt, nobody picked it up. When I finally spoke with the manager, Bonnie who said she is the one who process the cancellation, she told me to call the post office myself because she did not received the package. The tracking number shows the package was arrived and waiting for pickup 1 week ago. No help.

No responsibility what so ever. What kind of the business is it?S

Why would you keep a place open like this during a pandemic? You are putting all your workers and visitors in danger. Since your salesmen smell like alcohol and weeds and driving them round I guess you all don't have problems putting peoples in danger.

I was called by Great Eastern Resorts to tell me my entry at the Edison NJ Home Shows was selected and I was eligible to visit Massanutten and receive a free stay and a voucher for a return visit within 6 months. The phone agent told my wife and myself that we would have access to everyting.

We looked online and saw there was a waterpark and based on the call we were lead to believe that it was included. I wish to say we were mislead. We could get a discount to the water park but tickets were not included. Also we were told that at check in that we would be given gift cards of the amount of the deposit $75.00 and an additional $125.

At check in we were told that we will get the gift card after we take the tour. Regarding the tour. We have not been on it yet but it is scheduled for 8AM Tomorrow. When we spoke to the person on the phone we were told we could take the tour whatever time we wanted but at check in they notifed us that 8am was the only time for the tour.

We told them that my wife has mobility issues and we need a handicapped room with a hand held shower. Like everything else promised this did not occur.

To get into the "hotel" there were two steps to go up. Once inside the bathroom did not have a hand held shower and my wife and I had to sleep in two separate beds because the beds were too small for two people.

Salesmen told me he would be responsible for financing a points timeshare through a Bank of American officer within 30 days of signing timeshare papers and stupidly (emotionally grieving my husband’s death the prior 60 Days) I signed the documents. He dragged me on through iMessages for about 45 Days and then didn’t answer any of my calls or messages.

I sent a letter to GERC’s Massanutten Finance Office but they did nothing. They stopped sending me notifications after they got the letter from me; now a year letter they are offering me a settlement ($1,275.00) but I’ve paid out to them over $2,500 and haVE NEVER STAY in any of there resorts as an owner!!! I’ll go to heaven peeing these crooks and at this point my credit is jacked for life. At 69 yrs.

old, who cares. I can’t pay; so f...it

We have enjoyed many trips to massanutten. When we showed up on a Friday night in the pouring rain with guests .....they had given our unit away.

They said we did not fax back a letter to reconfirm we wanted our week. When we had tried to fax and it did not go through we called and they said oh don't worry about it. Also what company doesn't use email or text in this day and age. They gave us a unit for the night smaller then ours and one person had to sleep on the floor since they never sent the cot.

We got switched again the next day again to a two bedroom and were told if we didn't like it maybe someone should drive home! WHAT!!! No one ever contacted us again. We had ants,the air conditioner went out.

I'm sending every person I can find a letter including Matthis Smith. I'm pissed!

I reluctantly purchased a timeshare because my then husband and kids fell in love with it. He kept it when we divorced when the payments and maintance fees got behind it fell in my lap.

Its a stay once every two year deal. I been paying more than the monthly payments we agreed to trying to catch up for 3 years now. Cant use it if its not current lost 2 stays so far on their payment arrangement.

Dont make the mistake of ever buying a timeshare. Vacation when and where you want not this.....